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IT Specialist
IMTAS. Washington, DC.
Feb 2014 – Aug 2015
Provide day to day
IT support for Quantico FBI Lab IT support
Troubleshoot any computer or network problems that
may occur
Properly document all troubleshooting steps that
resolves issue
Network Design Engineer
ManTech Int’l Co. Springfield,
VA . Nov 2010 – Apr 2013
Travel to Oversea
US Embassies to perform Site Surveys of Network (65% travel)
Complete Network Design Package of embassy
proposed Virtual Server Suite
Complete Design
Package of embassy proposed Physical Network.
Configure and
troubleshoot to Cisco Switches
Work on-hand with
embassy to provide network configuration based on staff’s need
Gain remote access
to Cisco switches and Windows Servers for information and specs of
equipment.
Telnet in to Cisco
switches and gather pertinent information and/or minor configuration or
change
Gain access to
General Dynamic KG-175 Encryption devices to gather information for Network
Design of the Classified Network
Deployment Technician
IMTAS. Washington, DC
(100% travel) . Dec 2009 – July 2010
Travel to FBI sites
across US and Install and configure PC’s and Cisco Switches
Troubleshoot any network problems that may arise
from installation
Follow security protocol for installation of
classified equipment
Remote Desktop
Management/Network Operation Technician
DISYS. Norfolk, Va . Feb 2009 – Sep 2009
Provide Tier 3
Level Network Support for NMCI Help Desk
Resolve issues beyond first 2 levels of support
Troubleshoot Exchange Mailbox issues through
Microsoft Exchange
Technical Support Rep
Cox Communications. Chesapeake,
Va . Mar 2008 – Jan 2009
Troubleshoot High
Speed Internet and Telephony issues
Document all troubleshooting
Post any new solutions to company knowledge base
Computer Technician
Teksystems/Stihl Inc..
Virginia Beach, Va . Feb 2008
Make
and replace any damaged network cables
Correct any desktop
issues throughout company
Backup and reimage computers for deployment of new
software
Set up new group policies as instructed by IT
Manager
Help Desk Analyst
Abbtech Staffing/NMCI/EDS . Norfolk,
Va . Jul 2007 – Jan 2008
Create trouble
tickets (remedy ticketing system) for PC, network peripherals, and
Blackberry issues
Troubleshoot military network, PCs, printers,
servers, Blackberrys
Instruct military personnel on correcting issues w/
PCs
Troubleshoot PCs and servers through remote desktop
procedures
Drive Tester
Teksystems/Sprint PCS . Norfolk,
Va . Apr 2007 – June 2007
Drive assigned
route and run test on assigned cellular towers
Collect data from cellular towers and give to RF
Engineers for processing
Analyze all data collected from cellular towers
Test data transfer reliability via cellular network
Technician
Teksystems/Dell-Pearsons .
Chesapeake, Va . April 2007
Installed Dell
Servers, Switches, Routers, and Workstations
Configure Dell Workstations with Network Operation
Center
Configure Routers and switches along with N.O.C.
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